PreGel America

Your Passion. Our Ingredients.

Satisfaction Survey

Striving to continually meet each and every one of our customer’s needs here at PreGel AMERICA is top priority, and to do so means taking the feedback we receive from you, and implementing your ideas into our programs and policies so that they yield the very best result for all.  Please take a moment to fill out our Satisfaction Survey so we can better understand how to serve and meet your ongoing business needs. The survey is completely confidential, but you do have the option of providing your name and company at the end. Thank you for taking the time to fill this out, we truly appreciate all your feedback.

 

Special Service Team
1.	Was the Special Service Team representative courteous?	Yes No N/A
2.	Was the Special Service Team representative knowledgeable about the product?	Yes No N/A
3.	Did the Special Service Team representative provide accurate information?	Yes No N/A
4.	Did the Special Service Team representative provide a timely response to your inquiries?	Yes No N/A
5.	Was your overall experience with the Special Service Team satisfactory/positive?	Yes No N/A
6.	Was your call regarding an issue/problem?	Yes No N/A
7.	If Yes to Question 6, was the Special Service Team representative able to resolve the issue in a timely manner?	Yes No N/A
Professional Training Center
8.	Have you attended any of the PreGel Professional Training Center Classes? (If no, skip to Question 14)	Yes No
9.	Which PreGel Professional Training Center Class(es) did you attend? (Check all that apply)
	Introductory Class Advanced Class Other (Please Specify)
10.	Was the information easy to understand and useful?	Yes No
11.	Would you come back to another Professional Training Center class? If yes, What Class?	Yes Maybe No
12.	Would you recommend our training classes to others?	Yes No
13.	What would you like to see more or less of? What other topics are you interested in learning?
Accounting & Invoicing
14.	Are you receiving bi-monthly statement of accounts from AR?	Yes No N/A Not Sure
15.	Do you receive your invoice within a reasonable timeframe?	Yes No N/A Not Sure
16.	Are your invoice/payable questions answered to your satisfaction?	Yes No N/A
17.	When applying for credit, is our response time to your satisfaction?	Yes No N/A
Samples & Product Shipping
18.	Have you requested samples before?	Yes No
19.	On a scale from 1 to 5, 1 being Poor, 5 being Great, how was the condition of your samples?	1 2 3 4 5
20.	Do you have any concerns with our freight carriers? If yes, what are they?	Yes No
PreGel & Industry Events
21.	Have you attended a PreGel or Industry event in the last year? (If No, go to Question 25)	Yes No
22.	Which PreGel or Industry Event did you attend?
23.	How did you hear about the event?
	PreGel Web site, under Event Listings Industry or Event Web site Magazine/Advertisement Other
24.	On a scale from 1 to 5, 1 being Poor, 5 being Great, please rate PreGel’s presence at the event you attended:
	The quality of information supplied at the Trade Show Booth	1 2 3 4 5
	Rate the knowledge of the PreGel AMERICA’s Booth Personnel	1 2 3 4 5
	PreGel AMERICA’s Booth is visually attractive, inviting and appealing	1 2 3 4 5
Marketing & Sales
25.	Is your sales representative knowledgeable and about the product and industry?	Yes No N/A
26.	Is your sales representative accessible and responsive to your inquiries?	Yes No N/A
27.	Do you feel that your sales representative is committed to aiding you in all aspects of your business?	Yes No N/A
28.	On a scale of 1 to 5, 1 being Poor and 5 being Great, how well does PreGel AMERICA communicate new products, promotions, policy changes, etc. to you?	1 2 3 4 5
29.	From a marketing standpoint, how would you best like to receive updates and news from PreGel?
	Communications via the Web site Email Blasts E-newsletter Magazine Frequent Direct Mails  Other (Please Specify)
30.	From a marketing standpoint, what products would you like to see PreGel provide you with? (Select all that apply)
	Images of PreGel Products Posters Tutorials on Marketing POS Counter Signage Nutritional Information Brochures and Fliers with Product Information
Overall
31.	On a scale from 1 to 5, 1 being Poor, 5 being Great, what’s your overall level of satisfaction with PreGel AMERICA?	1 2 3 4 5
32.	On a scale of 1 to 5, 1 being Poor and 5 being Great, how would you rate the quality of PreGel products?	1 2 3 4 5
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